Convenient Tri-State Area Custom Windows And Doors
Do Your Tri-State Area Window And Door
Suppliers Have A Dedicated Team Of
Order Management Pros? We Do.
See How Rockman Windows & Doors
Manages Orders For Peak Results
A lot goes into finding the perfect custom windows and doors in the Tri-State area. If the ordering process goes well, your chances of getting the results you want are greatly increased. However, mistakes at this stage can lead to unnecessary delays and costly project resets.
Despite this fact, most window and door suppliers leave significant room for error in their ordering process. Not only do they rely on third-party sources for your project’s shop drawings. They don’t have an in-house team dedicated to overall order management.
At Rockman Windows & Doors, we know there’s a better way. That’s why all our projects are shepherded through the ordering process by the same team of trusted experts. From making initial shop drawings to liaising with the project manager, this team does it all.
That’s the only way to ensure your window or door order doesn’t get lost in the shuffle. And it’s the only way to truly guarantee that EVERY order is triple-checked at EVERY step by at least three different sets of experienced eyes. There are no shortcuts to upholding our legendary commitment to service excellence!
Two CAD Specialists For Custom Windows And Doors
Today, computer-aided design (CAD) programs are the standard tool for creating shop drawings. With help from these programs, it’s possible to do such things as:
- Create virtual prototypes of your custom windows or doors
- Make all required changes before they’re manufactured
- See how your finished order might look once installed
To get these kinds of benefits, you need a CAD specialist. Unfortunately, the typical Tri-State area window and door supplier doesn’t have such a specialist on staff. Instead, they rely on contracted individuals or services provided by window manufacturers.
These third-party providers may be good at what they do. However, they’re not directly beholden to the company supplying your windows.
Why does this matter? Today, windows and doors are ordered through quoting software proprietary to each manufacturer. This means that just creating and revising shop drawings doesn’t guarantee those revisions get translated to the ordering software.
What’s more, the contracted CAD specialists are most likely not experts in the specific brand of window you select. They simply won’t be able to provide advice on the pitfalls and challenges associated with that brand’s product line. This is a risky place to find yourself.
But the problems don’t stop there.
Third-party specialists don’t have ready access to the people who are familiar with your project. As a result, what they produce may not fit in with your wants and needs.
How do we make sure this never happens at Rockman Windows & Doors? We don’t just have one CAD specialist on staff. We have two of them.
These specialists are key members of our Order Management Team. With their help, we can produce detailed drawings of your custom windows as needed. We can also seamlessly use these drawings to help make crucial recommendations during the ordering process.
The Other Members Of Our Tri-State Area Team
The other members of our Order Management Team are equally vital to the success of every order. They include your dedicated Project Manager, our Lead Estimator, and Rockman’s Senior Vice President, Mike Charron.
Together, this team has a vast perspective on the special-order window business. With 225+ years of combined window and door experience, there’s no type of project they haven’t seen before.
They’ve also dealt with every imaginable problem that could arise during any stage of your project. This expertise helps us avoid many problems before our work even begins.
Our Custom Window Order Management Team At Work
Rockman Windows & Doors’ order management team meets every single workday morning. Their first step is reviewing all the projects we currently have on the books. This review allows them to set their priorities for the day.
These priorities vary. In some cases, the goal is to speed up the process to meet an expedited project timeline. In others, it’s slowing things down a bit to help you avoid costly mistakes.
Our inside team stays in regular contact with our assigned Project Manager. This manager informs the team about any issues that could impact the ordering process. That includes such things as revisions, specification changes, altered timelines, and potential logistical challenges.
In turn, the team fills the manager in on the specialized knowledge they’ve accumulated about specific window and door brands, products, and conditions.
There are tremendous practical advantages to these ongoing exchanges. At the top of the list is saving you time and money.
With our experts on the job, potential issues in the ordering process get identified well in advance. We call it “putting the right train on the right track, going in the right direction.”
This means we’re more efficient and faster, with fewer revisions or corrections. It also means we don’t have to wait until mistakes actually occur. Instead, we can head them off and make needed changes in a timely manner.
How valuable is this oversight? Every month, it saves our client base hundreds of thousands of dollars in potential cost overruns. Just as importantly, it prevents months of correction time from unanticipated project delays.
In turn, both of these outcomes further our larger goal – providing your Tri-State area home with ideal windows and doors in the most efficient and timely manner possible!
Your Premium Window And Door Supplier
Want the benefits of a window supplier that puts this much effort into the ordering process? We’re ready when you are.
Just contact Rockman Windows & Doors today for a free project consultation. You can also schedule a visit to one of our two regional showrooms. We’ll be happy to show you why we’re the region’s premier source of special-order windows and doors!