FAQs About Rockman Windows & Doors

We’re not your typical window and door supplier. From the moment you first contact us, until your window and door package is successfully installed in your home, we’re focused on YOUR absolute satisfaction:

• We give you VIP treatment every step of the way
• Our meticulous process is smooth and entirely hassle-free
• We ONLY supply elite products from the most prestigious manufacturers in the world
• When you choose Rockman Windows & Doors, you get 100% loyalty and integrity from day ONE

We’re a window and door supplier – but we don’t just supply you with a product. We’re passionate about what we do, and we have decades of valuable experience. We use our expertise to make sure that you get the RIGHT product.

We catch errors before they happen and provide you with all the support and guidance you need. Our Architectural Development team provides expert design assistance, and our Project Managers and Order Management team ensure a successful order from start to finish.

We’re completely invested in giving you a 100% successful and hassle-free order.

We offer windows and doors from prestigious window and door manufacturers such as Weather Shield, Lepage Millwork, Ital East Corp, Cold Mountain Custom, Somerset Door & Column, Centor Screens, and Emtek Hardware.

All of our brands meet our exacting standards for aesthetics, customer service, workmanship, and modern manufacturing practices.

Yes. We have showrooms in Elmsford and Bridgehampton. Take a virtual tour or stop by in person!

Absolutely. In addition to working with builders and architects, we work with homeowners directly.

We have over 250+ years of combined window and door experience. Our project managers each have decades of experience under their belts. When we work on your order, you can know without a doubt that we’ll do it RIGHT.

We’ll deliver your windows and doors to the job site and inspect them after installation, but we’re not always the ones who install your windows and doors. Our Ital and Cold Mountain Custom brands provide us with their own locally based installation experts to install their windows precisely in your home – leaving no room for error, finger-pointing, or problems with operation. These installations always include pan flashing, waterproofing, and weather sealing – additions that are usually EXTRA from our competitors.

We have a wide range of featured brands that includes less expensive options. We feature brands like Weather Shield that cater to those seeking a mid-level, less costly window and door package that is still beautiful, high quality, and durable.

We’ll work with you to supply you with a window and door package that fits within your budget and suits your needs perfectly.

Once we provide an initial proposal and you’d like to move forward with your order, we move into the shop drawing phase. It takes us about 1-2 weeks to review all outstanding questions and draw up the initial shop drawings. The shop drawing stage is the ideal time for everyone involved – the homeowner, builder, and architect – to review the window and door order details and make any changes. Since we’re focused on getting EVERY single detail right the first time around, this whole phase usually lasts 4-5 weeks when minimal changes occur, but be prepared for a 7-10 day turn around on each round of shop drawing revisions.

Once the customer approves the shop drawings, we can segue into the production phase. Lead time will vary based on manufacturers – and we’re upfront with you from the get-go, so that you can plan accordingly.

That’s exactly what we’re here for! Our professionals have an unparalleled amount of experience in the window and door industry, and they’re up to date on all the latest fenestration developments. Our Architectural Development Team is solely dedicated to providing you with expert architectural support assistance – they’ll help you come up with a design that fits your budget and fits your needs and preferences perfectly.

Yes. Every window and door that we supply comes along with a bulletproof warranty that is always honored by the manufacturer. In addition to that, we have an After-Sale Service Department devoted to troubleshooting any issues that might crop up after installation.

Over the years, we’ve solidified relationships with our manufacturer partners, and we work with them to secure coverage for any problems you experience – sometimes even beyond what the warranty covers.